Payment
A deposit of 50% is required to guarantee your reservation. The remaining balance due is payable in full upon check-in by cash, credit card or travelers checks. Additional charges incurred during the stay including but not limited to, Spa, Catamount Restaurant and retail purchases will be charged to the credit/debit card on file upon check-out (if not paid for at the time of service).
Taxes and Fees
Taxes and Fees
Overnight rates are subject to applicable New York State and local taxes, and a 10% Resort Fee. The Resort Fee is applied to the room rate only for maintenance of property amenities such as WiFi availability, maintenance of public spaces and parking. The Resort Fee is not a gratuity and no part of the Resort Fee is given to Emerson staff.
Check-In/Check-Out
Check-in is at 4:00 p.m. and check-out is at 11:00 a.m.We're sorry but we cannot accommodate early check-ins or late check-outs. If the room is not vacated by 11:00am, a $50 fee will be charged to the credit card on file. Additional charges may be assessed (up to and including the full room rate) if you continue to occupy the room after 11:00a.m.
Names of all the guests occupying a room must be provided prior to check-in. If your name was not provided by the guest who made the reservation, you will not be allowed access to the room. Additionally,guests under the age of 21 cmust be accompanied by a parent or older adult.
Cancellation Policy
Your reservation is guaranteed by a 50% deposit charged to your credit card upon booking. Cancellations made more than 72 hours prior to your arrival date will receive a refund of the deposit less a $ 100 processing fee per reservation. Cancellations made less than 72 hours of your arrival date will result in a forfeit of the entire deposit.
No Show
Reservations which are not cancelled, and for which a guest fails to arrive, will be charged for the first night's Room Charge and applicable taxes.
Late Arrival/Early Departure
Rates are not adjusted for late arrival or early departure. You will be charged for the full reserved time period if you decide to shorten your stay.
Non-Smoking Policy/Damages
The Emerson Resort & Spa is a smoke free property. Smoking is not permitted in guest rooms or any other indoor areas of the resort. A minimum deep cleaning fee of $250 will be applied to the credit card on file if it is determined that any presence of smoking exists. Should the room incur any damages as a result of your stay, a fee commensurate to any deep cleaning/repair costs incurred will be applied to the credit card on file.
Pet Policy
We are honored to host quiet, well behaved dogs. There is a $60 per dog, per night fee and Reservations must be notified you are travelling with a dog at the time of booking.Proof of current rabies and distemper vaccination is required at check-in.To assure the comfort of other guests, please supervise your dog(s) at all times - dog(s) must not be left in your room alone. Please keep in mind dog(s) are not allowed in the pool area, Woodnotes Grille or Spa. For the safety of your dog(s) and our guests, please make sure your pet is leashed whenever out of your room and on Emerson property. We encourage you to notify the Front Desk when you and your dog(s) plan to be out of the room so that Housekeeping can safely service your room. There is a $250 fee should the room require deep cleaning following the stay of your pet.
If your dog disturbs other guests, the Emerson may have no choice but to refuse to continue to accommodate your pet. You agree to defend and indemnify the Emerson for any injuries, damages or loss of revenue to the Emerson or a third party caused by your pet. This may include discounts that are made to other guests to address complaints regrading your pet. The Emerson reserves the right to charge your credit card provided at check-in commensurate to the cost of any damages or loss of revenue.
Spa Policy
We strongly suggest making Spa reservations as quickly as possible by calling our Reservations department at 845-688-2828. Spa availability is not guaranteed and some or all services may not be available upon check-in. If you have a Spa appointment, please check-in at the Spa Desk 20 minutes prior to your first scheduled appointment. A minimum of 24 hours advance notice is required to cancel or reschedule to avoid a 50% charge for the missed service. All no-show appointments will be charged at full value.
Catamount Restaurant
Overnight stays do not guarantee a reservation at the Catamount Restaurant. Please contact us at 845-688-2828 for reservations.
Cell Phone Service
While taking advantage of our location in the Catskill Mountains, please keep in mind that cell reception may be limited. There are cellphone boosters throughout the property, but, cellphone reception is not guaranteed in all rooms or locations on property. It is important to note that Verizon and AT&T work the best and Sprint or T-Mobile can now use cellular over wifi calling that you can enable on your cell phone. The quality of reception will not constitute a refund or discount of stay.
Phone calls
All phone calls made to locations within the United States from your room phone are complimentary – just dial the area code and phone number you wish to reach and press the dial now button on your phone.
Wireless Internet Access
High speed wireless internet is complimentary throughtout the entire property.Reception will vary based on your device. The quality of reception does not constitute a refund or discount of stay.
EV Charging
Eight Tesla charging stations are located in the Inn parking lot. This includes two stations suitable for charging all electric vehicle models. The charging stations are complimentary.
Cooking Policy
All outside cooking devices and open flame grilling equipment is strictly prohibited. Open flame cooking and/or cookware on property is considered a fire hazard. Additional fees will be charged to the credit card on file if it is determined that any presence of cooking in the room, decks or any outside spaces on property exists. You agree to defend and indemnify the Emerson for any injuries, damages or loss of revenue to the Emerson or third party caused by cooking on property. This may include discounts that are made to other guests to address complaints and/or charges issued as a result of dispatch of the fire department. The Emerson reserves the right to charge your credit card provided at check-in commensurate to the cost of any damages or loss of revenue.
Loss of Property
The Emerson Resort & Spa is not liable for damage to or loss of any personal property. If you misplace an item, please contact the Front Desk and we will check Lost & Found..